Customer Testimonials

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Below you will find what some of our customers say about our business.

We're interested in hearing about your experience. Submit your own testimonial by filling out our Customer Survey.

  • "I am the owner of the Fat Boy that broke down last week. I wanted to extend my continued thanks for the work you did to get my motorcycle back on the rode this past week. I was thoroughly impressed with the updates and professionalism that Chris showed in contacting us with updates and options. The service dept was great! .. I was also quite relieved to discover you had not taken advantage of a stranded traveler! .. Thank you!! Thank You!!.. Much kudos to you and your staff!!! Thanks!!!"

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    Elizabeth Russell - Eden, NC
  • "Thank you isn't adequate to describe our appreciation for your service team. We limped in yesterday near closing time with an electrical problem. Justin and Kenny were quick to diagnose and repair the issue and get us back on the road. Huge thanks to Kenny in parts and Justin in service as well as to the owners who made us feel at home. Billy & Susan from Illinois."

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    Billy & Susan Thompson - IL
  • "My wife and I were vacationing in Maggie Valley and stumbled upon SMSH. We were vey impressed with the size, look and inventory of your store. Both Amanda and Noelle helped us in selecting some shirts to bring back home. We wish them and SMSH well and will spread the word...SMSH is worth the visit! Thanks again..."

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    Michael Alessi - Red Hook, NY
  • "Great in store experience"

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    Anonymous - Weaverville, NC
  • "AWESOME! Describes the service and all the folks that work there. We came in because of a breakdown, on the road, on vacation. The counter folks Allen and Rhonda immediatley got us hooked up with Joe in service and between Joe and Jeff, "soon to be famous", Smathers they had the problem diagnosed, parts orders, and fixed in a matter of a couple of hours. While we were there, our friends saw a bike they liked and the next day took it for a test ride and bought it! Everyone from, Phil, the owner, the folks at the counter, to the service guys, they were friendly, knowlegdable, and everyone made you feel right at home, like family. A HUGE thank-you to everyone!!) Especially Phil, for the ride. See you again, on the road. Cam & Donna Herring"

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    Cam Herring - New Castel, DE
  • "Denise was very nice, glad to meet her when I was their this past weekend at Maggie Vally"

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    Anonymous - Washington Court House, OH
  • "Top notch service - Jeff, Nathan & Jason (& other mechanic) fixed my bike quickly, correctly & for a fair price. Thank you SMSH - my bike runs great & I now have new friends too. I will recommend you to all my friends. RC"

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    Randy Carr - Moyock, NC
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